Refund policy
RETURN & REFUND POLICY
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in good condition, unused or in resellable condition, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items showing signs of use, damage, missing accessories, or missing original packaging may not be eligible for a refund.
To start a return, you can contact us at infovinyl.legends@gmail.com. Please note that customers are responsible for return shipping costs unless otherwise required by local consumer protection laws.
Returns will need to be sent to the address provided by our support team after your return request has been approved.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at infovinyl.legends@gmail.com .
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us within 4 days of delivery if the item is defective, damaged, or if you received the wrong item.
Please include clear photos of the product and packaging so we can evaluate the issue and resolve it as quickly as possible.
Claims submitted after 4 days of delivery may not be eligible for replacement or refund.
90-DAY PRODUCT PROTECTION
Our 90-Day Product Protection applies exclusively to manufacturing defects or product malfunction issues.
If your product experiences a manufacturing defect or functional issue during this period, please contact us and we will review the case accordingly.
This protection does not apply to accidental damage, misuse, normal wear and tear, or unauthorized modifications.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
- Custom or personalized products
- Gift cards
- Sale items
- Promotional mystery box products
- Used or opened products where permitted by applicable law
Any promotional gifts, bonus items, or mystery box products included with the order must also be returned in order to qualify for a full refund.
Please contact us if you have any questions regarding your specific item.
EXCHANGES
The fastest way to ensure you receive the item you want is to return the original item (if eligible) and place a new order separately.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at infovinyl.legends@gmail.com.
IMPORTANT NOTICE
Nothing in this policy limits or excludes any consumer rights that may apply under the laws of your country or state of residence.